I can hear Hearthstone game sound, but can't see video interface.

  • Dear Blizzard support,

    I am having a trouble each time I try to launch Hearthstone.

    I can see the game in the Taskbar, I can hear the game sounds, but I see no video interface at all.

    However, when I plug in another monitor to my laptop, I can open the game normally on either screen I choose as the main display.

    I have tried Uninstalling/Redownloading.
    I have tried disabling my anti-virus.
    I have tried deleting Battle.Net/Hearthstone files and folders.

    All the above and many other attempts failed to fix my issue.

    Thank you in advance for your help.

    Best regards,
  • Hey tiger45,

    Thank you for letting us know what you have tried. There may be several different things that could be causing Hearthstone to not fully launch. May need to do a bit more troubleshooting to dine the cause of this.

    • Temporarily lower Windows Resolution
      1) Right click on the desktop
      2) Selective Display Settings
      3) For Windows 10 click on Advanced Display Settings
      4) Lower the resolution and click Apply
      5) Launch Hearthastone
      6) If Hearthastone does launch close it and then change Windows resolution back.

    • Disable fullscreen optimizations
      1) Open the Hearthastone game folder
      2) Right click on Hearthatone.exe and select Properties
      3) Click on the Compatibility tab
      4) Check the box "Disable fullscreen optimizations"
      5) Click OK.

    • To be on the safe side make sure Windows and the drivers in the computer are up to date.

    • If Hearthstone is still not launching, post a DxDiag and Hearthastone Error Logs. Paste the DXdiag and Hearthastone Error Logs into the post, select and highlight everything you just pasted, and hit the "code" button (</>). That'll make the information much more readable.
  • Donx,

    Be sure to try all of the steps in the post above - https://us.battle.net/forums/en/hearthstone/topic/20760818323#post-2